It’s all about the power of three. Three reasons big change initiatives fail, three ways to steps to change thinking three…
Well, to be honest, it’s because threes are easy for me to remember.
So here’s another three!
Three ways to change thinking. This video builds on our three step method from a week or two ago.
You know you want a change, but what strategies have you got to move that mindset, to shift that tricky stakeholder, to enable the revelation?!
So here you go – three ways to change thinking 🙂
It happens to the best of us – those moments where we think… “I really don’t know!” and yet we need *something* to keep the team moving forward.
Well, that’s what this week’s video is all about!
Do you spend a lot of your time trying to build influence with tricky stakeholders so that you can remove roadblocks and successfully transform your business?
Business change and improvement trends have really gotten out of control lately. It’s time to go back to the basics.
To successfully build momentum for change, your business, focus on two things: solve the problems your stakeholders see, and consciously move them towards the problems you see. Do that and you’re good to go.
This week, I share my super-simple, incredibly powerful 3 step framework to know HOW to do that.
Everyone’s talking about better insights into business performance, right?
We all know that an NPS (Net Promoter Score) isn’t a decent enough measure of customer success (it doesn’t tell us WHY).
But what almost no one understands about better insights into business performance is the concept of end-to-end success metrics. It’s not better business-unit metrics that helps you gain new insight in how you perform for your customers, it’s looking end to end to understand performance.
And that can happen even if you are currently treating customers like numbers one giant pool of data, as long as you’re also understanding how an individual customer traverses your organisation to get what they want.
This week I explain how to do it!
Great – so I often talk about feedback loops from customers – “what’s the smallest thing we can do to test that idea, get it in front of customers and watch their reactions?” – I’m sure I bore people to tears asking that question and others (“what data do you have to show your assertion to be true?”).
We know we should be closing the loop with our customers. But I’m wanting to peel back the next layer of the onion and talk about how this applies to technology – in particular, how often our large, legacy systems – which were designed to be the be-all or single-point-of-truth – often send off data or execute a work process without a feedback loop.
So if you’re interested, take a look at this week’s video and I would love you to reach out to explore further!