Closing the Loop

Feedback loops!

Great – so I often talk about feedback loops from customers – “what’s the smallest thing we can do to test that idea, get it in front of customers and watch their reactions?” – I’m sure I bore people to tears asking that question and others (“what data do you have to show your assertion to be true?”).

We know we should be closing the loop with our customers.  But I’m wanting to peel back the next layer of the onion and talk about how this applies to technology – in particular, how often our large, legacy systems – which were designed to be the be-all or single-point-of-truth – often send off data or execute a work process without a feedback loop.

So if you’re interested, take a look at this week’s video and I would love you to reach out to explore further!

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