Eliminate Waste

… and I’m not talking about your environmental sustainability policy (although efficient operations will certainly help).

Waste is anything other than what’s required to deliver value to customers, and it’s your biggest lever to pull when it comes to cost reduction.

Organisations are great at accumulating process, but not so good at removing it. This week I’ve got a story for you about how to find waste in your organisation, and what to do about it.


Favour Accuracy Over Certainty – And the rolling wave plan

Transformation is about learning to be comfortable in the uncomfortability – and generally that uncomfortability comes, in a large part, because learning new things = uncertainty, or changing environment = uncertainty, or both!

This week’s video is about how to find a path forward in uncertain times, and I’ve tacked-on a real world example for you of how to do this. It’s called rolling wave planning and I’ve got a couple pointers that you can start today, even if you’re still working within the constraints of annual planning cycles.

Enjoy! There’s a lot in this one, so I’d love to hear your comments and questions!


Whatis… “T-Shaped Skills” ?

When we’re starting transformation, we’re looking for a ‘coalition of the willing’. As we get deeper into change, you’re going to need people who have different skills and capabilities on your team to be effective.

This week’s video is all about THOSE people. They’re the unicorns in the organisation. They’re the people who might show up as having ‘strategic thinking’ – yet be quite specialised at what they do…

They’re what we call scarce generalists. And this week’s video is about how to find them…



Pain In The Right Place

“It’s like… you’re on Tinder and ‘Innovation’ has a really sexy profile pic, so you swipe right – but now that we’re in the face to face meeting… they don’t look anything like their profile pic.”

My team were riffing about our current frustrations, challenges, and next steps. One of the things I find hardest about this work is it often results in individuals bearing a greater burden whilst we change.

And now and again we get some great metaphors 😉

Change can be hard. And slow. And frustrating. Frankly it can be downright painful as you work through fallout of process and technology change. There’s uncertainty about where things are going and you’ll often find yourself in some kind of version of “the devil you know” conversation…

And that’s what this week’s video is all about – how do we make sure the pain is in the right place?


– D.

P.S. This week I open up registrations for the Change Thinking Masterclass.  It’s going to be a super-fun course, we’ll cover a lot of what’s in this week’s video and I’ve made a short video for you that talks all about it CLICK HERE to see the change thinking video