All too often people get focused on the pieces of change – the new ways of working, how our teams will be structured, the latest tool for customer insights.
Trouble is, when we focus on the tools, the techniques, the methods… we’re missing the big picture.
Our role as game-changers is not about the methods. Yes, you still need to introduce new modes of behaviour and process improvement. But your real work is much greater and far-reaching than that.
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